CUSTOMER SERVICE CAREERS

CUSTOMER SERVICE CAREERS

Come make an “impact” on our team!

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Customer Service Representative


Pay and Benefits

$20.00 – $24.00 per hour
Benefits: 401(k), 401(k) matching, Dental insurance, Health insurance, Life insurance, Paid time off, Vision insurance

Job Description

Impact Transportation is a full service logistics company located in the Port of Oakland, specializing in warehousing, transportation, distribution, and cross-docking, seeking a results-oriented Customer Service Representative. A customer service representative, or CSR, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities 

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Establish and maintain customer service relationships and potential accounts to ensure maximum service on behalf of the company
  • Receive and input export and import delivery orders into the system timely and accurately.
  • Maintain organized files.
  • Coordinate delivery appointments with customers and relay information to dispatch.
  • Communicate with dispatch to ensure customer requirements are being met.
  • Be proactive with all customer communications.
  • Pay attention to detail and ensure information is accurately updated in the TMS System in real time.
  • Invoice export/import customers on a timely basis.
  • Request and finalize authorization for all accessory charges.
  • Develop and maintain relationships with all company facilities and offsite locations for expedited loading of freight.
  • Communicate with steamship lines and terminals to confirm gate cutoff times on bookings, LFD to ensure availability of equipment, and resolve any issues with terminals as needed.
  • Assist dispatcher in making sure all dry and reefer containers are turned in by the cutoff date.
  • Maintain open communication with import and export dispatchers.
  • Keep all office areas in a clean and orderly manner.
  • All other duties as needed.

Skills 

  • Proven customer support experience or experience as a client service representative
  • Must be able to communicate effectively in writing and verbally in the English language
  • Must be able to perform basic math skills accurately
  • Detailed oriented, organized, and able to work in a fast-paced environment with excellent multi-tasking skills
  • Must have an understanding of corporate culture and understanding of the warehouse and transportation industry
  • High school diploma

Apply Below: 


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